Legal Transcription Companies in the USA – Make the Right Choice
Legal transcription outsourcing has become the need of the hour. Lawyers, solicitors, law firms, and other legal professionals/entities are increasingly choosing to entrust transcription jobs to a reputable transcription company to save labor and time. These companies transcribe various legal reports, such as legal letters, court proceedings, client letters, reports, court transcripts, arbitrations, interrogatories, legal pleadings, judgments, and general correspondence.
How to choose the best legal transcription service provider
There are several legal transcription companies in the US that provide legal transcription services. However, choosing a competent and dedicated company among the large number of service providers is a great challenge. There are certain factors that you need to consider when hiring a transcription company.
The first and most important point to verify is the credibility and reputation of the firm. Obtaining feedback from the company’s existing customers can be helpful in determining this.
Most transcription companies offer a free trial of their services. This is the best way to get a first-hand experience of their services. During this free trial, you need to check the following:
• Infrastructure
• Accuracy of the final draft
• Lap time
• Speed and responsiveness of staff
• Professionalism and skill of the staff
• If they have excellent measures in place to safeguard confidentiality and security
• Dedication to customer service
This would surely give a basic idea about the work process and the level of commitment of the staff and the company as a whole.
What are the qualities that legal transcription companies should possess?
When it comes to accuracy, anything below 99 percent is acceptable in this regard. Therefore, it is inevitable that any company employs the best personnel in order to obtain accurate results. Apart from this, to improve the performance of their staff, most trusted companies conduct training sessions to keep them updated with the changing demands and expectations of their clients.
In addition, a three-level quality control check of each document has become the norm. To get the best, most accurate, and error-free output, these companies are hiring professional proofreaders, editors, and transcriptionists to proofread documents. Only after a document is approved at all three levels is it delivered to the client.
It is equally important to maintain the security of legal documents. No compromise is acceptable when it comes to confidentiality and security. Therefore, it is the responsibility of the company to adopt the necessary measures to guarantee the total security and privacy of customer data.
Apart from this, the legal transcription company must also provide:
• Affordable and competitive rates
• Fast response time
• Convenient dictation options (toll free/digital recorder) based on customer preference
• Ease of electronic signatures
• Customer service and technical assistance 24 hours a day, 7 days a week
Keeping the above guidelines in mind when choosing an outsourcing partner among the many legal transcription companies in the US will help you find the right company. It is advisable to go with a provider that has facilities in the US and abroad, if you are looking for affordable services and 24-hour service.