Nortel VPN Client Overview

Nortel VPN Client creates the secure connection for VPN users on a private network.

Once you log in through iPass and receive the iPass screen, you are now authenticating through Nortel VPN, and not through iPass.

If this is your first time connecting, or if your PIN has been reset, you will enter only your username and token ID.

The PIN field must be blank. If you’ve logged in before, you’ll enter the username, PIN, and token ID.

Once you are ready to connect, click the Connect button. You may be asked if you want to save the connection if this is your first time connecting. (Please note that you must choose YES)

If this is not the first time or the PIN has not been reset, you will simply be connected at this point.

Enter a 4-8 digit pin in the answer field. Once the PIN is accepted, you will enter the PIN + Token ID on subsequent connections.

Are you at home or at the hotel? Click Start Run Type CMD in the field and hit enter (or ok) At the DOS prompt type: ipconfig / release and hit enter Now type: ipconfig / renew and hit enter – confirm if the IP address changed

If so

But

If you are at home

Is there another home computer (personal PC) that is connected to the router? Turn off the router / modem and turn off the laptop (in an effort to free the IP address) turn on the router / modem again. Turn the laptop back on and log into iPASS one more time. Does this solve the problem?
Not.

to. Unplug the router and connect it to a separate outlet. B. Try to log into iPASS again.

If you are in a Hotel

Do I have to fill out a consent form to access?
Yes

Double click Internet Explorer This will open the hotel website (home page) Complete / submit the consent page

Launch iPASS.

If you still cannot access iPASS, open a web browser page (click the blue Internet browser icon E) Click Tools Internet Options, Connection tab, Settings button, and uncheck the proxy server box to use a proxy server. This will disable the proxy settings. Click OK until you exit the Internet Options dialog. Try logging into iPASS one more time.

Contivity VPN Client: Your token code is no longer valid. Enter the information for the new token code. You will receive this message if the token code changed just before pressing Enter or Connect. On the left edge of your token display window, you will see a column of several small horizontal bars. The longer the token code is displayed, the fewer bars you will see. Immediately after the code changes, you will see six bars. When you see only one bar, wait a few seconds for the code to change before entering it into the message on your screen.

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